Xsports FAQ – Common Questions & Complete Answers

Xsports processes results immediately after a match ends, and winnings are typically Within 5 to 30 minutes is credited to your account. For live bets, settlement happens after the specific in-match event (such as half-time or full-time) is completed.

• Standard Bet Settlement: Within 5–30 minutes of the match ending
• Special Market Bet: Up to 24 hours
• Disputes or Objections: Resolution within 48–72 hours

If your bonus hasn't arrived within the expected timeframe, check Account > Bet History or reach out via live chat.

Xsports daily check-in is a simple rewards system — just log in every day to claim your reward.

How to do it:

• 1 Log in to Xsports.
• 2 Go to the "Rewards" menu.
• 3 Click the "Daily Check-In" button — your bonus will be credited instantly.

Check in 7 days in a row and you'll receive a special reward on the seventh day. Free spins generally apply to specific slots games and must be used within 24 hours. Visit the Promotions page for full details on that day's offers.

Xsports offers multiple ways to reach us — pick whichever works best for you:

• Live Chat: Click the chat icon at the bottom right of the website or app. Average response time is under 2 minutes.
• Email: support@xsports.ws — best for detailed issues. Replies typically arrive within 2–4 hours.
• Telegram: On the official Xsports channel — for quick updates and support.

Service hours: Xsports support is available 24/7, seven days a week. You can communicate in Bangla — no language barrier.

Your complete record of bets and financial transactions on Xsports is available in your account dashboard.

Where to find it:

• 1 Log in and click your name or profile icon in the top right corner.
• 2 "Bet History" or "My Bets" Go to the menu — you'll find all active, settled, and cancelled bets listed there.
• 3 To view transactions "Wallet" or "Transaction History" — all your deposits, withdrawals, and bonuses with dates and amounts will be listed there.

You can filter by date and game type. The last 90 days of history are available directly; for older records, contact support via email.

The Xsports VIP program has four tiers — Bronze, Silver, Gold and Platinum. Points are earned with every bet you place, and your tier is determined by your point balance.

• Bronze: Enhanced cashback, birthday bonus
• Silver: Fast withdrawals and weekly reload bonuses
• Gold: Dedicated account manager, higher withdrawal limits, monthly bonuses
• Platinum: Maximum cashback, priority support, and exclusive tournament invitations

Earn a set number of points for every ৳100 bet. Points can be converted into cash bonuses or free bets. Check your current VIP tier and point balance on the "Rewards" page.

KYC, or Know Your Customer, is a one-time process required before withdrawals are enabled. It's in place to keep your account secure.

What you'll need:

• National ID (NID) — Clear photos of both the front and back of your NID
• Selfie — A selfie holding your NID (recent, taken in good lighting)
• Under: A valid passport or driving licence is also accepted

Process: 1 Log in → 2 Account Settings → 3 "Verify" → 4 Document upload. Typically within 12–24 hours approval is granted within. During peak hours, this may take up to 48 hours.